Exclusive for Loyalty Program

Double Stitch 2-Year Replacement Warranty

The 2-Year Replacement Warranty (warranty period is counted from date of purchase on sales order) is exclusive to members of the "Stitch Squad" and covers all Double Stitch by Bedsure bedding products that have any manufacturing defect owing to faulty workmanship or material used, such as stains, holes, poor stitching, dyeing issues, seam separation, buttons and/or snap locks failing, etc.

This warranty DOES NOT cover:

  • Any normal wear and tear resulting from regular use and/or washing
  • Any fabric fading after long-term exposure to sunlight or harsh treatment
  • Any stains, burns, cuts, tears, or liquid/moisture damage resulting from improper handling, negligence, or misuse by the consumer
  • Any damage caused by animals, children, rodents, pests or any other unsafe environmental elements
  • Any damage caused during subsequent transit of the product after the original delivery has been executed
  • Any issues resulting from unauthorized modification of the product
  • Any reduction in height or plumpness of the filling after regular long-term use
  • Any product purchased from resellers who are not authorized retailers of Double Stitch by Bedsure
  • Any product that have already been replaced once under this warranty policy

In the uncommon event you happen to purchase a product with any manufacturing defect and would like to exercise your rights under this warranty, we kindly ask you to email us at hello@doublestitch.com with the original purchase receipt and photo evidence of the defect. Double Stitch by Bedsure will carefully review your case and decide on a refund or replacement. Please be assured that return shipping costs are on us.

This Limited Warranty Service is only applicable to (i) the replacement of the Product(s) within the warranty period of the Product(s), and (ii) the United States (excluding all restricted and/or remote regions). Double Stitch by Bedsure reserves the right to reimburse you for the equivalent value of other products, if the product you ordered at the time is no longer available.

DISCLAIMER: ALL DOUBLE STITCH BY BEDSURE PRODUCTS ARE PROVIDED “AS IS” AND THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. PLEASE NOTE THAT SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE ADDITIONAL RIGHTS BASED ON LOCAL LAWS OR REGULATIONS, WHICH WILL BE APPLICABLE ON A CASE-BY-CASE BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL DOUBLE STITCH BY BEDSURE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO ANY DOUBLE STITCH BY BEDSURE PRODUCT OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF DOUBLE STITCH BY BEDSURE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. PLEASE NOTE THAT UNDER ANY CIRCUMSTANCES DOUBLE STITCH BY BEDSURE’S TOTAL LIABILITY WILL NOT EXCEED THE FINAL PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO SUCH LIABILITY.